Grievance Redressal Procedure
Because your concern matters to us
At KSHEMA, it is our constant endeavour to ensure that your queries and concerns are resolved on priority. In case you have any concern or complaint, please feel free to get in touch with us on the contact points mentioned below.
Our Commitment: A Smooth, Transparent and Positive Experience for you.
Step 1
Talk To Us
Need help with your policy? We are here for you.
1800 572 3013 (toll-free)
8:00 am to 8:00 pm
Kshema General Insurance Limited
#413, 4th Floor, My Home Tycoon,
Kundan Bagh, Begumpet,
Hyderabad, Telangana - 500016, India.
Response time 3 days
Connect with us using your registered mobile number
If you are not satisfied with the response, you can reach out to our senior team for further assistance. Refer to Step 2.
Step 2
Looking For More Support?
If the resolution does not meet your expectations, contact:
Connect with us using your registered mobile number
Your resolution will be provided within 14 days.
Step 3
If your concern is not resolved to your satisfaction after steps 1, 2, and 3, you may seek assistance from the Insurance Ombudsman.
