Council for Insurance Ombudsman
The Offices of Insurance Ombudsman are under the administrative control of Council for Insurance Ombudsmen (CIO), which has been constituted under the Insurance Ombudsman Rules, 2017.
Office of Insurance Ombudsman is an alternate Grievance Redressal platform which has been setup with an aim to resolve grievances of aggrieved policyholders against Insurance Companies and its Intermediaries or Insurance Brokers in a speedy and cost-effective manner.
Website Link: https://www.cioins.co.in/
Ways to submit / lodge the complaint
Before you submit your grievance to Insurance Ombudsman:
- You should have made a complaint to Insurance Company/Insurance Broker
-
Insurance Company/Insurance Broker has failed to furnish reply
to you within a period of one month of your complaint.
OR
You are not satisfied with the response given by Insurance Company/Insurance Broker
-
The complaint is being made to the Insurance Ombudsman within
one year from
(a) Date of rejection of the complaint by the Insurance Company/Insurance Broker
OR
(b) Expiry of one month of filing the complaint if the Insurer fails to reply
- The amount of Compensation sought in Insurance Ombudsman should not exceed Rs. 50 Lakhs
Contact details of Ombudsman Centers:
| Location / Office Address | Insurance Ombudsman | Jurisdiction | Contact |
|---|---|---|---|
| AHMEDABAD Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, AHMEDABAD – 380 001. | Shri Collu Vikas Rao | Gujarat, Dadra & Nagar Haveli, Daman and Diu. |
Tel.: 079 - 25501201/02/05/06 Email: bimalokpal.ahmedabad@cioins.co.in |
| BENGALURU Jeevan Soudha Building,PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru – 560 078. | Mr Vipin Anand | Karnataka. |
Tel.: 080 - 26652048 / 26652049 Email: bimalokpal.bengaluru@cioins.co.in |
| BHOPAL 1st floor, Jeevan Shikha, 60-B,Hoshangabad Road, Opp. Gayatri Mandir, Bhopal – 462 011. | Shri R. M. Singh | Madhya Pradesh, Chhattisgarh. |
Tel.: 0755 - 2769201 / 2769202 Email: bimalokpal.bhopal@cioins.co.in |
| BHUBANESWAR 62, Forest park, Bhubaneswar – 751 009. | Shri Manoj Kumar Parida | Odisha |
Tel.: 0674 - 2596461 /2596455 Email: bimalokpal.bhubaneswar@cioins.co.in |
| CHANDIGARH S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. | Mr Atul Jerath | Punjab, Haryana (excluding Gurugram, Faridabad, Sonepat and Bahadurgarh), Himachal Pradesh, Union Territories of Jammu & Kashmir,Ladakh & Chandigarh. |
Tel.: 0172 - 4646394 / 2706468 Email: bimalokpal.chandigarh@cioins.co.in |
| CHENNAI Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI – 600 018. | Shri N. Sankaran | Tamil Nadu, PuducherryTown and Karaikal (which are part of Puducherry). |
Tel.: 044 - 24333668 / 24333678 Email: bimalokpal.chennai@cioins.co.in |
| DELHI 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. | Ms Sunita Sharma | Delhi & following Districts of Haryana - Gurugram, Faridabad, Sonepat & Bahadurgarh. |
Tel.: 011 - 23237539 Email: bimalokpal.chandigarh@cioins.co.in |
| GUWAHATI Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). | Shri Somnath Ghosh | Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura. |
Tel.: 0361 - 2632204 / 2602205 Email: bimalokpal.guwahati@cioins.co.in |
| HYDERABAD 6-2-46, 1st floor, Moin Court, Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004. | Shri N. Sankaran | Andhra Pradesh, Telangana, Yanam and part of Union Territory of Puducherry. |
Tel.: 040 - 23312122 Email: bimalokpal.hyderabad@cioins.co.in |
| JAIPUR Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005. | Shri Rajiv Dutt Sharma | Rajasthan |
Tel.: 0141- 2740363/2740798 Email: bimalokpal.jaipur@cioins.co.in |
| ERNAKULAM 10th Floor, Jeevan Prakash,LIC Building, Opp to Maharaja's College,M.G.Road, Ernakulam - 682 011. | Shri G. Radhakrishnan | Kerala, Lakshadweep, Mahe-a part of Union Territory of Puducherry. |
Tel.: 0484 - 2358759 Email: bimalokpal.ernakulam@cioins.co.in |
| KOLKATA Hindustan Bldg. Annexe, 7th Floor, 4, C.R. Avenue, KOLKATA - 700 072. | Shri Rajiv Dutt Sharma | Rajasthan |
Tel.: 033 - 22124339 / 22124341 Email: bimalokpal.kolkata@cioins.co.in |
| LUCKNOW 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001. | Shri. Atul Sahai | Districts of Uttar Pradesh : Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. |
Tel.: 0522 - 4002082 / 3500613 Email: bimalokpal.lucknow@cioins.co.in |
| MUMBAI 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054. | Shri Somnath Ghosh | Goa, Mumbai Metropolitan Region (excluding Navi Mumbai & Thane). |
Tel.: 022 - 69038800/27/29/31/32/33 Email: bimalokpal.mumbai@cioins.co.in |
| NOIDA 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301. | Shri Bimbadhar Pradhan | State of Uttarakhand and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kannauj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautam Buddh nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur. |
Tel.: 0120-2514252 / 2514253 Email: bimalokpal.noida@cioins.co.in |
| PATNA 2nd Floor, Lalit Bhawan, Bailey Road, Patna 800 001. | Ms Susmita Mukherjee | Bihar, Jharkhand. |
Tel.: Tel.: 0612-2547068 Email: bimalokpal.patna@cioins.co.in |
| PUNE Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road | Shri Sunil Jain | Maharashtra, Areas of Navi Mumbai and Thane (excluding Mumbai Metropolitan Region). |
Tel.: 020-24471175 Email: bimalokpal.pune@cioins.co.in |
Note: The data shown above could change. Please visit the following website to obtain the most recent ombudsman centres contact information: https://cioins.co.in/Ombudsman